Epic Retail will provide refunds for eligible purchases where:
- You were charged for an item you did not take;
- You were charged an incorrect amount or price;
- An item was damaged, defective, spoiled, or expired; or
- Another verified transaction error occurred.
To request a refund, please contact Epic Retail Customer Support and provide your receipt or transaction details. We may request additional information to review the transaction.
Due to the nature of food and beverage products, change-of-mind returns are not accepted. Refunds are subject to verification and product eligibility and will generally be issued to the original method of payment, or Interac e-Transfer if original method of payment is not available.