If available, ask an on-site Epic ambassador for help understanding how to enter and shop, how the checkout-free technology works or what the store offers. Epic ambassadors cannot access, investigate, correct, or refund transactions.
Epic Support is operated by Frictionless Retail Associates Limited (FRAL). Use http://support.epicretail.ai/ for help with receipts, charges, returns, refunds, transaction reviews, accessibility or privacy. Amazon supplies the technology but does not manage customer-service cases for the store.
Include the store location, date, approximate time, issue, receipt or transaction amount, product details and the last four digits of the payment card if relevant. Never send a full card number, PIN, password or security code.