Epic On The Go

About Epic On The Go

• Frequently Asked Questions
• 1.1 What is Epic On The Go?
• 1.2 Is Epic On The Go an Amazon store, and who operates it?
• 1.3 Do I need an Amazon account or an app?
• 1.4 Where can I find store hours and location information?

How To Shop

• 2.1 How do I shop at Epic On The Go?
• 2.2 How do group shopping sessions work?
• 2.3 How should I handle products while shopping?
• 2.4 What should I do if someone enters behind me?

Payment Methods and Authorization

• 3.1 What payment methods can I use?
• 3.2 Why do I have to tap my payment card before entering, and why is there a temporary authorization?
• 3.3 Why was my card declined or why did the entrance door not open?

Receipts and Charges

• Refund Policy
• 4.1 How do I get my receipt?
• 4.2 How is my purchase charged, and why do I see a pending authorization and a final charge?
• 4.3 How do I report an incorrect receipt or an unrecognized charge?
• 4.4 How do I request a return or refund, and how long will it take?
• 4.5 How do I get help if I was charged twice for the same Epic purchase?

Privacy and Technology

• 5.1 How does Just Walk Out technology work and identify the products I select?
• 5.2 How does the technology track shoppers without using facial recognition or biometrics?
• 5.3 What information is collected, and why is it used?
• 5.4 How is my information protected, how long is it kept, and what is shared with the retailer?
• 5.5 Where can I find more privacy information or manage my information?

Other Help and Support

• 6.1 Who should I contact for help, and what information should I provide?
• 6.2 Why is the store temporarily unavailable?
• 6.3 How do I report a damaged product, unsafe condition or emergency?