Wait for the entrance reader to approve the pre-authorization before opening the door. A decline may result from insufficient available credit or funds, an expired or locked card, a contactless restriction, an issuer security check, an unsupported card type or a temporary network issue. If an Interac-only debit or prepaid card was used, try an accepted credit card or a supported standalone Visa Debit or Debit Mastercard card. Otherwise, try another accepted payment card or contact the card issuer.
If the reader approves the card but the full-size entrance door remains locked, contact Epic Support. Do not force the door or enter through an unsecured entrance.