For an incorrect receipt, retrieve the receipt at https://justwalkout.com/receipts and use the available dispute option, or contact Epic Support. Identify the incorrect item, quantity or price.
For an unrecognized charge that is not the per-authorized charge, compare the transaction date and amount with recent Epic On The Go visits and retrieve the receipt if available. If the charge still appears unfamiliar, contact Epic Support and the card issuer promptly.
Provide the store location, visit date, approximate entry and exit time, transaction amount, receipt if available and the last four digits of the payment card. NEVER send a full card number, PIN, password or security code.