Contact Epic Support at http://support.epicretail.ai/ and fill out a customer support form with the store location, visit date, receipt or transaction amount, product details and reason for the request. Amazon or Epic ambassadors no not handle refund requests for Epic stores.
Approved refunds are normally returned to the original payment method. Service times may vary. Epic Support may submit an approved refund promptly, however, the card issuer may take additional time for when the credit appears on the account. Contact the card issuer if the refund does not appear after its stated processing period.